Frequently Asked Questions
Everything you need to know about shopping with Mr. Pen
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the items are in their original condition.
Are Mr. Pen products safe for school and office use?
Yes, all our products are designed with safety in mind. Our writing and art supplies are non-toxic and comply with standard safety regulations, making them perfect for students and professionals alike.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Do you offer bulk discounts for schools or businesses?
Yes, we provide special pricing for large volume orders. Please contact our support team with your specific requirements to receive a custom quote.